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Tobaccoonline.co.uk Terms and Conditions [ Worldwide Customers Only ] |
This section Does Not ships to USA, Canada, UK, Ireland, France and Italy countries. Customers from these countries please click on the appropriate links for your Specific Country in the top bar.
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All Cigarettes from this section are being shipped from bounded warehouse. All parcels are being shipped as a GIFT and NO tobacco content is indicated on the Customs declaration
Shipping Policy
All packages (cartons purchased) are each shipped separately. As a result, if more than one package (carton) is ordered, there may be more than one delivery date; packages do not always arrive on the same day, multiple cartons orders are shipped every few Days each and may be received in intervals within our guaranteed delivery time period. Furthermore, each package is carefully packaged and sealed in a specially designed box to ensure that no damage is caused to the product.
Shipping Time and Shippping Cost via registered Mail
Normal shipping time is between 14 to 21 days via Regular Air Mail In some rare cases (especially during the holiday season) cigarettes cartons have been reported to arrive later then 21 days or even after 30 days, therefore in case of undelivered goods refunds or reshipments will be granted only after 40 working days from the original purchase date. No Exceptions.
*Return Policy for all products posted with free shipping:
Customer has 14 Days from the date of receiving the product to return it to us. In such of case-customer must contact us at: orders@tobaccoonline.co.uk indicating the order number and the reason of returning it. Only 1 pack of cigarettes may be opened prior the return.
*Return Policy for all products posted with free shipping:
It is the Customer responsibility to check the import rules in the destination country with the local authorities before ordering the Products.
If the Customer does not check the import rules or if knowing any restrictions on the importation of the Products, the Customer places the Order, the Customer will do so under his/her full responsibility and in no case "Tobaccoonline.co.uk" will have any liability nor will be responsible for any additional costs like import duties or the seizure of the Products.
*** Note-In case of Customs seizure we may propose:
1) A free reshipment of the product (to a different address)
Or
2) Grant a store credit for the same or other product(s) from a different supplier. (Additional -extra payment for the price difference may apply)
Or
3) 50% cash refund from total purchase (or 50% from the value of seized goods.)
In order to grant the above Customer must send us a scanned copy of Customs seizure notice via e-mail or, fax- 020-79790113 or regular mail within 10 days of the event of seizure.
If the seizure letter is faxed-please provide the order number on the scanned documents.
If you do not agree with the above-please do not proceed with the order(s).
*Shipping Time and Shipping Cost via Private courier for products from Spain (shipping fee apply):
Shipping time is between 14-21 Days.
Shipping Fees
3 Cartons (600 cigarettes) -19.83 Euro
1 Carton (200 cigarettes) - 15.67
Rolling and Pipe Tobacco-shipping fees may very depends of the product and extra packaging weight.In most of the cases shipping fee for 1 less than 1 kilo of tobacco = 19.83 Euro
Transport - Delivery - Delivery Schedule Unless the Customer has failed to make payment for any reason, the Products will be delivered to the address indicated within a period of four (4) to twenty one (21) days (only working days taken into account). The delivery time given to the Customer by "Tobaccoonline.co.uk" may vary depending on the country involved. In case delivery is made and nobody is at the indicated address to accept delivery, the carrier shall leave a note indicating that it was unsuccessful in making the delivery and that the Customer should come to recover the Products at a location specified by the carrier. "Tobaccoonline.co.uk" will not, for any reason, be held liable for any deterioration in the Products due to a Customer´s failure to collect the Products in a timely manner.
*Return Policy for products from Spain:
Qualification upon Receipt - No returns - Limited Rights to Reimbursement / Replacement The Customer can only make a claim if the Products delivered do not conform with the type or quantity ordered. The claim must be made in writing to the carrier at the time of delivery. A copy must be sent to "Tobaccoonline.co.uk" (e-mail ) no later than twelve (12) hours after the claim was made. With the claim, the Customer shall supply the carrier´s confirmation of the validity of the Customer´s claim. No returns of Products will be accepted. If the above procedures are respected, and the claim is proven to be valid due to the packaging and the Products being seriously damaged, "Tobaccoonline.co.uk" at their choice will either reimburse the Customer the Price or replace the Products at Tobaccoonline.co.uk expense. If the delivery is not in conformity with the quantity ordered, "Tobaccoonline.co.uk" will reimburse the difference in the price between the Products ordered and those delivered only if those delivered are sold for less than those ordered and paid for. No claim will be accepted with respect to the taste, appearance or freshness of the Products.
*Shipping Time and Shipping Cost for Cigars via Private courier:
- Shipping fee - 19.83 per box of cigars.
Normal shipping time is between 4-15 Days-depends of the product availability.
*Return Policy for Cigars:
We grant a full refund for any cigars which didn't meet your expectations. In such of case only 1-2 cigars may be used, and the rest shall be returned at the address provided by us due the reclamation via regular air mail ( we reimburse any postal fees to the Customer /a copy of postal receipt must be presented ) We grant a partial refund in case if we send incomplete order - for the part of missing cigars.
*Import Rules Responsibility - It is the Customer responsibility to check the import rules in the destination country with the local authorities before ordering the Products.
If the Customer does not check the import rules or if knowing any restrictions on the importation of the Products, the Customer places the Order, the Customer will do so under his/her full responsibility and in no case "Tobaccoonline.co.uk" will have any liability nor will be responsible for any additional costs like import duties or the seizure of the products.
*** Note-In case of Customs seizure we may propose a free reshipment of the product (to a different address), or grant a store credit for the same product from a different supplier.(additional -extra payment for the price difference may apply)
In order to grant the above Customer must send us a scanned copy of Customs seizure notice via e-mail,fax- 020-79790113 or regular mail within 10 days of the event of seizure.
Credit Card Payments:
Currently we accept VISA, MasterCard, Euro Card, JCB, Diners Club.
If you do not have any of the above CC we accept UKASH payments. www.Ukash.com
Disclaimer
The products ordered are only for personal use and should not be resold. We are not to be held responsible for any damages that may be inflicted as a direct or indirect result of the use of our products by the customer or any other party. The customer is responsible for issues relating to the delivery or taxation of their order and the laws applied to them. There may be cases in some countries that the international postal regulations and standards do not apply. It is the client's responsibility to check the rules and regulation in his region.
Order Cancellation:
In case you need to cancel your order, you may do so as long as the merchandise has not been shipped and is not in transit (up to 48 hours from ordering). In order to cancel, contact our customer service orders@tobaccoonline.co.uk. You will be asked to provide your order number, your name and shipment address.
Privacy:
Client information is only used when necessary and in order to process the customers order. All information pertaining to client is transferred over Secure Socket Layer connections. We guarantee privacy to all our customers and we assure that no information is made available to any government agencies or additional companies.
Security:
To ensure the best security for our customers, we guarantee that all information is transmitted with the most secure and efficient encryption protocol available, 128 bit SSL. In addition, customers must provide their credit card ID number, the 3 digit security code on the back of the credit card in order to verify that the credit card being used is in the possession of the customer; a means used to protect our customer from online fraud.
Original Manufacturer Guarantee:
All products offered on this website are guaranteed to be genuine and manufactured by the original manufacturer. Our company policy is to assure our customers satisfaction, including quality of our products and services provided. Credit Card: We verify the age and address of all purchasers to comply with regulations restricting sale of tobacco products to minors. If your shipping address does not match the address on your credit card, your order will be voided and your credit card refunded within 3 business days of placing the order.
Communication between us and Customer:
You agree and understand that by registering with us You are giving us a full permission to send newsletters to You about our goods and services.
Trademarks:
Product names and images used at TobaccoOnline.co.uk are for identification purposes only and may be trademarks of their respective owners. TobaccoOnline.co.uk is not related in any way or form to Philip Morris Products Inc., JT International, British American Tobacco, or any other tobacco and/or alcohol brand manufacturers.
Health Warning:
Many countries have one main message (often appears on one side of the pack), and a varying number of other messages (on the other side of the pack). The main message is printed in bold in this list (Translations have no official status):
Australia
In effect since 1995
All end with: "Health Authority Warning" plus "detailed explanations for consumers of each health warning", together with a national Quitline telephone number:
Smoking Causes Lung Cancer
Smoking Causes Heart Disease
Smoking Kills
Your Smoking Harms Others
Smoking When Pregnant Harms Your Baby
Smoking Is Addictive
Austria
In effect since 1996
All start with: "Die EU Gesundheitsminister:" ( The EU Health Ministers: )
Rauchen gefährdet Ihre Gesundheit
Smoking endangers your health
Rauchen gefährdet die Gesundheit Ihres Kindes bereits in der Schwangerschaft
Smoking endangers the health of your child already during pregnancy
Rauchen verursacht Herz- und Gefässkrankheiten
Smoking causes heart and vascular deseases
Rauchen verursacht Krebs
Smoking causes cancer
Wer das Rauchen aufgibt, verringert das Risiko schwerer Erkrankungen
Those who give up smoking decrease their risk of serious deseases
Barbados
The Minister of Health advises that smoking is dangerous to your health
Belgium
In effect since 1992
All start with: "Min. de la Sant? publique / Min. van Volksgezondheid / Min. der Volksgesundheit" ( Ministry of Public Health: )
Nuit gravement ā la santé Brengt de gezondheid ernstig Schade toe Schädigt ernsthaft die Gesundheit
Seriously damages [your] health
Femmes enceintes: fumer nuit ā la santé de votre enfant Roken tijdens de zwangerschap kan de gezondheid van uw kind schaden gefährdet die Gusundheit Ihres Kindes
bereits in der Schwangerschaft
Smoking during pregnancy can damage the health of your child
Fumer provoque des maladies cardiovasculaires et pulmonaires Roken veroorzaakt hart- en vaatziekten en longaandoeningen verursacht Herz-, Gefäss- und
Lungenkrankheiten
Smoking causes heart, vascular and lung deseases
Fumer provoque le cancer Roken veroorzaakt kanker verursacht Krebs
Smoking causes cancer
Peut ętre en bonne santé, ne fumez pas Niet-rokers leven gezonder Nichtraucher leben gesünder
Non-smokers live healthier
Canada
In effect since 1994
Cigarettes are addictive
La cigarette crée une dépendance
Tobacco smoke can harm your children
La fum?e du tabac peut nuire ā vos enfants
Cigarettes cause fatal lung disease
La cigarette cause des maladies pulmonaires mortelles
Cigarettes cause cancer
La cigarette cause le cancer
Smoking during pregnancy can harm your baby
Fumer durant la grossesse peut nuire ā votre bébé
Smoking can kill you
Fumer peut vous tuer
Tobacco smoke causes fatal lung disease in non-smokers .
La fumee du tabac cause chez les non-fumeurs des maladies plumonaires mortelles
Croatia
Pusenje je stetno za zdravlje
Warning - Smoking is a health hazard
Finland
In effect since 1992
All start with: "Sosiaali- ja terveyshallitus / Social- och hälsostyrelsen" ( Ministry of Social Affairs and Health: )
Tupakka on erittäin haitallista terveydelle Tobak är mycket skadligt för hälsan
Tobacco seriously endangers your health
Suojele lapsia: älä pakotaheitä hengittämään tupakansavua Skydda barnen: låt dem inte inandas din rök
Protect children: don't make them breathe your smoke
Suomessa kuolee vuosittain 700 ihmistä liikenneonnettomuuksissa. Kymmenen kertaa enemmän ihmisiä kuolee, koska he ovat riippuvaisia tupakoinnista. Varje år dödas
700 människor i trafikolyckor i Finland. Tio gånger flera dör p.g.a. vanerökning.
700 die in Finland each year from traffic accidents 20 times as many dies from smoking
Tupakoinnin lopettaminen vähentää vakaviin tauteihin sairastumisen riskiä Att sluta röka minskarrisken för allvarliga sjukdomar
Quiting smoking decrease their risk of serious deseases
Tupakointi aiheuttaa sydänsairauksia Rökning orsakar hjärtsjukdomar
Smoking causes heart diseases
Tupakointi aiheuttaa syöpää Rökning orsakar cancer
Smoking causes cancer
Tupakointi raskaudenaikana vahingoittaa lastasi Rökning undergraviditeten skadar din baby
Smoking while pregnant damages your baby
Âlä tupakoi, jos haluat pysyä terveenä Rök inte om du vill bevara din hälsa ?
Tupakointi tappaa Rökning dödar
Smoking Kills
France
In effect since 1992,
Nuit gravement ā la santé
Seriously harms [your] health
Femmes enceintes: fumer nuit ā la santé de votre enfant
Smoking during pregnancy can damage the health of your child
Fumer nuit ā votre entourage
Smoking harms your surroundings
Fumer provoque des maladies cardiovasculaires
Smoking causes heart, vascular deseases
Fumer provoque le cancer
Smoking causes cancer
Peut ętre en bonne santé, ne fumez pas
For good health, don't smoke
Germany
In effect since 1992
All start with: "Die EG Gesundheitsminister: " ( The EC Health Ministers)
Rauchen gefährdet Ihre Gesundheit
Smoking endangers your health
Rauchen gefährdet die Gesundheit Ihres Kindes bereits in der Schwangerschaft
Smoking endangers the health of your child already during pregnancy
Rauchen verursacht Herz- und Gefässkrankheiten
Smoking causes heart and vascular deseases
Rauchen verursacht Krebs
Smoking causes cancer
Wer das Rauchen aufgibt, verringert das Risiko schwerer Erkrankungen
Those who give up smoking decrease their risk of serious deseases
Hong Kong, China
Smoking Can Cause Cancer
Smoking Harms Yourself and Others
Smoking Can Cause Heart Disease
Smoking Can Kill
Italy
In effect since 1992
All start with: "Art. 46 L. 29/12/1990 n. 428"
Nuoce gravemente alla salute
Brings serious damage to [your] health
Donne incinte: il fumo nuoce alla salute del vostro bambino
Smoking endangers the health of your child already during pregnancy
Il fumo nuoce alle persone che vi circondano
Your smoking harms the health of people around you
Il fumo provoca il cancro
Smoking causes cancer
Il fumo provoca malattie cardiovascolari
Smoking causes heart and vascular deseases
Ogni anno il tabagismo fapių vittime degli incidenti stradali?
Proteggete i bambini:non fate loro respirare il vostro fumo
Protect children: don't make them breathe your smoke
The Netherlands
In effect since 1994
All start with: "k.b. 04.10.1994, Stb 720" ( Royal Decision 04.10.1994, State paper 720 )
Brengt de gezondheid ernstige schade toe
Brings serious damage to [your] health
Roken tijdens de zwangerschap kan de gezondheid van uw kind schaden
Smoking during pregnancy can damage the health of your child
Roken veroorzaakt hart- en vaatziekten
Smoking causes heart and vascular deseases
Roken veroorzaakt kanker
Smoking causes cancer
Niet-rokers leven gezonder
Non-smokers live healthier
Norway
In effect since 1996
All end with: "Sosial- og helsedepartementet" ( Social & Health Department )
Tobakk gir alvorlig helseskade
Tobacco seriously damages health
Din røyking skader helsen til folk rundt deg
Your smoking harms the health of people around you
400 døyr årleg i trafikken i Noreg - 20 gonger så mange døyr av røyking
400 dies in Norway each year from traffic accidents 20 times as many dies from smoking
Kvart år døyr meir enn 1400 nordmenn av lungekreft
More than 1,400 Norwegians die each year from lung cancer
Røyking dreper
Smoking kills
Røyking fører til avhengighet
Smoking causes addiction
Røyking fører til dødelige sykdommer
Smoking causes fatal diseases
Røyking fører til hjarte-karsjukdommar
Smoking causes heart diseases
Røyking fører til kreft
Smoking causes cancer
Røyking kan gi kreft, bronkitt og andre lungesjukdommar
Smoking can cause cancer, bronchitis and other chest diseases
Røyking under graviditeten er skadelig for barnet
Smoking when pregnant harms your baby
Sluttar du å røykje, minkar risikoen for alvorlege sjukdommar
Stopping smoking reduces the risk of serious diseases
Vern barn mot tobakksrøyk: utset dei ikkje for tobakksrøyk
Protect children: don't make them breathe your smoke
Spain
In effect since 1992
All start with: "Las Autoridades Sanitarias advierten(:)" (The Health Authorities proclaim)
...que el tabaco perjudica seriamente la salud
...that tobacco brings serious damage to [your] health
Fumar durante elembarazo daņa al futuro hijo
Smoking during pregnancy can damage the health of your child
Fumar perjudica a los que le rodean
Your smoking harms the health of people around you
Fumar provoca cáncer
Smoking causes cancer
Fumar provoca cáncer, bronquitis crķnica y otras enfermedades pulmonares
Smoking causes cancer, bronchitis and other chest diseases
Fumar provoca enfermedades cardiovasculares
Smoking causes heart and vascular deseases
Proteja a los niņos;no les haga respirar el humo del tabaco
Protect children: don't make them breathe your smoke
United Arab Emirates, Dubai
( Text in Arabic )
Official Warning: Smoking damages your health. We advise you to stop
United Kingdom
All end with: "Chief Medical Officers' Warning"
Tobacco seriously damages your health
Smoking kills
Smoking causes fatal diseases
Smoking causes heart disease
Smoking causes cancer
Smoking while pregnant harms your baby
Protect children, don't make them breathe your smoke
United States
In effect since 1984
All start with: "Surgeon General's Warning: "
Smoking Causes Lung Cancer, Heart Disease, Emphysema, And May Complicate Pregnancy Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. Smoking By Pregnant Women May Result in Fetal Injury, Premature Birth, And Lower Birth Weight Cigarette Smoke Contains Carbon Monoxide
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